Liquid OTC, LLC (“LOL”) and their affiliates (collectively, “LOL”, “we”, “us” or “our”) takes steps intended to meet privacy principles and requirements with respect to personal information under applicable United States of America privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, and protect your personal information both on and off-line.
Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, and use of personal information in the United States of America. This statement does not apply to information about our employees or to information that is not personal information.
Personal Information We Collect
LOL and its agents and representatives collect personal information in a number of circumstances in the course of its business. Since the information you submit to us on line may not be encrypted, we cannot guarantee the absolute privacy of that information. Personal information we collect includes:
- Contact information such as name, address, email address and telephone number;
- Information provided when you register or otherwise provide information on our web site;
- Information provided when you complete questionnaires or surveys;
- Information provided when you participate in a promotion or contest;
- Information provided otherwise such as by telephone, by mail or through our web site;
- Records of customer calls or product-related comments or inquiries;
- Such other information we may collect with your consent or as permitted or required by law.
Use of Personal Information
LOL generally uses personal information for the following purposes:
- A person who in the reasonable judgment of LOL is seeking the information as an agent;
- A company or individual retained by LOL to perform functions on its behalf, such as research or data processing;
- A company or individual retained by an individual, who represents that it expressly is entitled to receive such individual’s personal information, or in the reasonable opinion of LOL implicitly is entitled to receive such individual’s personal information;
- A company or individual retained by LOL for the evaluation, development, enhancement, marketing or provision of any of LOL products or services;
- An agent utilized by LOL to evaluate the customer’s creditworthiness or to collect the customer’s account;
- A credit reporting agency;
- A financial institution on a confidential basis and solely in connection with the assignment of its right to receive payment, the provision of security or other financing arrangements;
- And professional advisors, consultants, investigators and adjudicators in defending and prosecuting legal claims.
LOL may transfer personal information to outside agents or service providers (including affiliates of LOL acting in this capacity) that perform services on our behalf, for example data processing services such as mailing, call center, billing, marketing, information technology or data hosting or similar services, or otherwise to collect, use, store or process personal information on our behalf for the purposes described in this Privacy Statement. Some of these service providers or affiliates may be located outside of the USA, including in Canada, and your personal information may be collected, used, stored and processed in the United States or elsewhere outside of the USA for the purposes described in this Privacy Statement. Reasonable contractual or other measures we may take to protect your personal information while processed or stick by these service providers are subject to legal requirements in the USA, Canada and other foreign countries applicable to our affiliates, agents and service providers.
Personal information may be used by LOL to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of LOL or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples:
- Permitting those parties to determine whether to proceed or continue with the transaction.
- Fulfilling reporting, inspection or audit requirements or obligations to those parties. Assignees or successors of LOL or our business or assets may use your personal information for similar purposes as those described in this Privacy Statement.
Our Website/The Internet
Active Information Collection: LOL web site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via email and/or feedback forms. Some of the information that you submit on the Web site may be personal information. Collection and use of information actively collected from you have been described.
CollectionAs you navigate through LOL web site, certain anonymous information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to the Web site some of this anonymous information, such as the URL of the Web site you just came from, the Internet Protocol (IP) address, time of visit, date of visit, the pages visited within the site, and the browser version your computer is currently using.
Consent to the collection and use of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses of personal information) or implied (for example, when you provide personal information necessary for a service you have requested or the purpose is obvious). You may be asked to provide your specific consent in some special and specific circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, you are deemed to consent to our collection and use of such personal information for the purposes identified or described in this privacy statement, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection and use of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. Note also that where we have provided or are providing products or services to you, your consent will be valid for so long as necessary to fulfill the purposes described in this Privacy Statement or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses (for example, but not limited to, maintaining reasonable business and transaction records, to American and foreign government entities as required to comply with laws, and reporting on credit information after credit has been granted, if applicable). LOL collects and uses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect or use personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
About Teenagers and Children
Children under the age of 13: Generally, we do not intend to collect personal information from individuals under the age of 13 without parental consent. We may, from time to time, offer a contest where the child under the age of 13 can enter in which case the personal information is used for purposes of administering the contest and determine a winner. If a child under 13 has provided us with personal information, without parental consent we ask that a parent or guardian of the child contact us to request that this personal information be deleted from our records. We will use reasonable efforts to delete the child’s personal information from our existing files. We encourage parents to talk to their children about their use of the Internet and the personal information they share to Web sites or otherwise.
We will use reasonable efforts to delete all contact and other personal information obtained from a teenager if a parent or guardian notifies us that they wish to withdraw consent for the collection of a teenager’s personal information.
We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the personal information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, copying, use or modification. Authorized employees, agents and mandataries of LOL who require access to your personal information in order to fulfill their job requirements will have access to your personal information.
Access, Correction and Contacting Us
LOL may establish and maintain a file of your personal information for the purposes described above, which will be accessible at OTC Liquids, LLC and their affiliates (collectively, “OTC LIQUIDS”, “we”, “us” or “our”) corporate offices. If you wish to request access or correction of your personal information in our custody or control, or if you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to the attention of Consumer Affairs through the “contact us” button at the top of this website. Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.
Links to Other Web Sites
This web site may contain links or references to web sites to which this Privacy Statement does not apply. LOL is not responsible for the data collection and use practices of companies or organizations to which this web site may provide links.
Privacy Statement Changes
This Privacy Statement may be revised from time to time. If we intend to use Personal Information for purposes materially different than those described in this statement, we will make reasonable efforts to notify affected individuals, if necessary, including by revising this Privacy Statement. If you are concerned about how your personal information is used, you should contact us as described above or checking at our website periodically at www.britenz.com to obtain a current copy of this statement. We urge you to request and review this Privacy Statement frequently to obtain the current version. Your continued provision of Personal Information or use of our services following any changes to this Privacy Statement constitutes your acceptance of any such changes.
This privacy statement is effective as of February 2015.