FREE SHIPPING ON ZOLLI CANDY ORDERS $30+ - PLUS SAVE UP TO 20% WHEN YOU BUILD A BOX

Shipping Policy

Shipping policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Cancellation policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases. 


Subscriptions

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time, prior to shipment. Your order confirmation emails have links to your order. You can manage your subscription from there. You can also visit Manage Subscriptions to cancel your subscription.

Please see Refunds, Returns, and exchanges for more details on returns and refunds.

Domestic Shipping Rates and Estimates

We offer free shipping for orders over $30.00 of regularly priced goods.

  • Shipping charges for your order will be calculated and displayed at checkout. 
  • If expedited shipping is available and selected, it may result in additional charges and will be displayed at checkout. 

International Shipping

We do not offer international shipping direct to consumers at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at support@zollipops.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If the carrier that you have selected falls into this group, you should look up their policy and please consider before selecting that carrier for your shipment. 

 

Shipping Policy (Lost or Stolen Packages)

Once your order leaves our facility and is in the hands of the shipping carrier, Zolli Candy is not responsible for lost, stolen, or misdelivered packages.
We recommend shipping to a secure, attended location. If your tracking shows “Delivered” but you can’t locate your package, please contact the carrier directly to open a claim.

Refunds, returns and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition.  After receiving we will refund the full product order amount.  We do not refund the cost of shipping to deliver goods, or the cost of the return shipping.  

In the event that your order arrives damaged in any way, please email us as soon as possible at support@zollipops.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@zollipops.com.

 
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