Due to COVID, shipping time may be extended.
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer free shipping for orders over $30.00 of regularly priced goods.
- Shipping charges for your order will be calculated and displayed at checkout.
- If expedited shipping is available and selected, it may result in additional charges and will be displayed at checkout.
We do not offer international shipping direct to consumers at this time.
- For international orders, please visit http://iherb.com/zollipops Iherb ships internationally to 80 countries worldwide.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If the carrier that you have selected falls into this group, you should look up their policy and please consider before selecting that carrier for your shipment.
Refunds, returns and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition. After receiving we will refund the full product order amount. We do not refund the cost of shipping to deliver goods, or the cost of the return shipping.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.